Jump to content

Call 1-877-678-2096 for Support

Immunet Wont Scan


  • Please log in to reply
2 replies to this topic

#1 albaby

albaby

    Member

  • Immunet Insiders
  • PipPip
  • 15 posts

Posted 30 May 2012 - 10:19 PM

re: Error mess says: Immunet 3.0 is not running. Please restart the Immunet service and retry.

Hi

My service "is running" in Services, and I tried stopping and starting it again to see if it scan, to no avail.

I have ver# 3.0.5.7522,  and it is a fresh install.

Thanks

Al

#2 ritchie58

ritchie58

    Staff Member

  • Moderators
  • 1,563 posts
  • LocationOil City, Pa. U.S.A.

Posted 31 May 2012 - 05:05 AM

This can be caused by a connectivity problem to the Immunet severs. Make sure that nothing is blocking agent.exe internet access such as your firewall or other security software. If that's not the problem try right clicking on Immunet's System Tray Icon, click on Hide Tray Icon, then click on Immunet's Desktop Icon or go to the All Programs folder and click on the Icon there. That should relaunch agent.exe. If your comfortable using CMD Commands you could also try to start agent manually by typing: net stop immunetprotect, wait a few seconds, then type: net start immunetprotect. (don't add the . or , to the command string of course)  Is there a reason that you haven't updated to the newest  version? Is it that this new version doesn't support your native language and that's the version you received? If that's not the case you could try and update to the newest 3.0.6.8523 version to see if that corrects the problem. Uninstall the old version first before installing the newest version. When asked by the uninstaller if you plan to install Immunet again click on "No." That way you'll get a completely clean reinstall but you will have to reconfigure your previous settings, add your exclusions and log into your community account once again. If you continue to have problems could you please send a SDT Report to support@immunet.com. Regards, Ritchie...

* Immunet Global Forum Moderator *


#3 ritchie58

ritchie58

    Staff Member

  • Moderators
  • 1,563 posts
  • LocationOil City, Pa. U.S.A.

Posted 31 May 2012 - 07:38 AM

There is something else that can cause this behavior too. If you were to switch user accounts (for instance, going from Administrator to a Guest account) without rebooting the system, or using "Fast User Switching" as it's called, this will cause two process instances of agent.exe to be launched. Only one instance of agent.exe can interact with iptray.exe (the GUI). If you want to switch users it's important to do a reboot or use Task Manager and kill agent.exe for the account that's not being used afterwards as Fast User Switching is not supported at this time. This is a known bug and is on the fix it list for a future build.

* Immunet Global Forum Moderator *





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users